Skip to main content

Lost internet connection - Knowledgebase / Troubleshooting and technical difficulties - LaunchPad Recruits

Lost internet connection

Authors list

If you have lost your internet connection during the recording of a video assessment question please get in touch with us or the employer.

To prevent this from happening again there are a few steps you can take:

- Restart the router/ modem

- Connect directly to your router with a cable, as this tends to be more stable than Wifi.

- If this doesn't help, connect from a different location.

 The video assessment doesn't require a fast connection, but it does have to be stable. If you saw a connection error message, this is because your connection dropped for a short period of time.