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Webcam not detected - Knowledgebase / Troubleshooting and technical difficulties - LaunchPad Recruits

Webcam not detected

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If your webcam is not appearing on the dropdown list of devices, please try the following:

- Ensure your camera is not being used by another application. A common example is Skype using the camera, even if you are not engaged in a call. Please complete close programmes like Skype, and refresh the assessment page.

- Ensure your webcam drivers are up to date.

- Try the video assessment in another browser. Some webcams can have difficulties with some browsers, so we'd always recommend you try a different browser if you are having difficulties. We recommend Firefox, Google Chrome, Internet Explorer or Safari.

- Make sure your Flash player is up to date, click here to check.